Order Confirmation and Processing
Once your order is placed, you will receive an order confirmation email. Please verify all shipping information and order details are correct at this time. Orders are processed as quickly as possible and may take up to 72 hours to ship. You will receive a shipment notification email as soon as the order has shipped that includes tracking information for reference. Standard shipping in the continental US takes 1-5 business days in transit.
We charge a flat rate $8.95 shipping fee for orders $149 and below, before tax. For orders $150 and above, we provide Free Shipping. Return shipping fees are the responsibility of the customer.
In-Store Pickup Instructions (San Antonio Only)
Don’t get in your car just yet! Follow instructions below to make it easy, peasy…
- Once your order is placed, you will receive an order confirmation email.
- Wait for a second notification email that shows your order is ready for pickup. This is typically sent within 24 hours.
- Visit Capri at 6408 N. New Braunfels Ave, San Antonio, TX 78209. Let a team member know your name and order number.
Items not picked up within 5 days may be refunded and returned to our stock without notice.
Items purchased online or in-store are eligible for refund to the original form of payment or exchange when they meet all of the below requirements:
- Returned to us within 10 days of purchase. Items returned within 30 days of purchase and meet the below criteria are eligible for store credit.
- Unworn, unwashed, unaltered, and undamaged with all tags still attached or still in original packaging.
- Purchased at the item’s regular price and not discounted, and does not fall within the final sale policy.
- Include the order receipt/packing slip (when purchased online)
Final Sale Policy
Discounted merchandise is considered final sale. Holiday merchandise returns will only be accepted if it meets the above criteria and it is at least 10 days before the holiday. Holiday merchandise purchased less than 10 days before a holiday is considered final sale. No returns or exchanges are available on final sale merchandise.
How do I return something I purchased online?
Online purchases can either be returned via mail or in-store at our San Antonio, TX location during our regular business hours. If returning via mail, please send items back with the packing slip, in their original condition and packaging to the address below. *Please note: We are not liable for damage caused to items in transit, so please be sure to package your items back to us carefully to ensure a refund. Shipping fees that are incurred with your order are non-refundable. Return shipping fees are the responsibility of the customer.
Attn: Online Returns
Capri by Sunset & Co.
6408 N. New Braunfels Ave.
San Antonio, TX 78209
When will my refund be processed?
Please allow up to 7-10 business days from the time the items are returned to us for the funds to go back onto your original form of payment.
Please email us as soon as possible at email@example.com. Emails for damages must be received within 7 days of delivery date to guarantee return/exchange eligibility.
Standard Sale Merchandise Exclusions
Unless otherwise noted, Julie Vos and Christina Greene items are not eligible for discounts.