Shipping + Returns

Return/Refund Policy
Items purchased online or in-store are eligible for refund to the original form of payment or exchange when they meet all of the below requirements:

  • Returned to us within 10 days of purchase (or within date of receipt for online orders). Items returned within 30 days of purchase and meet the below criteria are eligible for store credit.
  • Unworn, unwashed, unaltered, and undamaged with all tags still attached or still in original packaging.
  • Purchased at the item’s regular price and not discounted, and does not fall within the final sale policy.
  • Include the order receipt/packing slip (when purchased online)

Final Sale Policy
Discounted merchandise purchased at 30% off or more is considered final sale. Holiday merchandise returns will only be accepted if it meets the above criteria and it is at least 10 days before the holiday. Holiday merchandise purchased less than 10 days before a holiday is considered final sale. No returns or exchanges are available on final sale merchandise.

Easy Online Returns Process:

  • Step 1: To return an item purchased online, login here with the email used to purchase your order.
  • Step 2: Select the items you would like to return and submit a return request to our team. Review our return policy above to ensure your item complies.
  • Step 3: If your item is eligible, we will approve your return request and email you a return shipping label for you to promptly mail back your return. Return shipping fees are at the responsibility of the customer and we will deduct a $9.95 return shipping fee from your refund. 
  • Step 4: Carefully box up your return and drop in the mail within 2 business days after receiving your label.
  • Step 5: Please allow up to 7-10 business days from the time the items are returned to us for the funds to go back onto your original form of payment or 2-3 business days for a store credit to be issued. 

Online purchases can either be returned via mail or in-store at our San Antonio location during our regular business hours. If returning via mail and choose to purchase your own shipping, please send back items meeting all of the above listed requirements with the packing slip, in their original condition, and packaging to the address below. 

Attn: Online Returns
Capri by Sunset & Co.
6408 N. New Braunfels Ave.
San Antonio, TX 78209

Important Return Shipping Notes: 

  • Capri by Sunset & Co. is not liable for damage caused to items in transit, so please be sure to package your items back to us carefully to ensure a refund.
  • Shipping fees that are incurred with your order are non-refundable. Return shipping fees are the responsibility of the customer. 
  • Capri by Sunset & Co. is not responsible or liable for merchandise returned to us that does not comply with the above listed return policy. Merchandise sent to us without a return approval and/or that does not fall within our return policy is not guaranteed a refund/store credit. 

International Returns

  • For international returns, customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee receipt of your return without proof of tracking.
  • Customs duties and taxes incurred during return shipping are the responsibility of the customer.

Order Confirmation and Processing
Once your order is placed, you will receive an order confirmation email. Please verify all shipping information and order details are correct at this time. Orders are processed as quickly as possible and may take up to 72 hours to ship. You will receive a shipment notification email as soon as the order has shipped that includes tracking information for reference.

Standard shipping in the continental US takes 1-5 business days in transit. Expedited shipping on orders in the continental US are ONLY available Monday-Thursday. Orders placed for expedited shipping on Friday, Saturday, or Sunday will NOT be picked up until Monday afternoon. Saturday Delivery is available by emailing hello@capribysunset.com.

Shipping Rates
We charge a flat rate $8.95 shipping fee for orders $149 and below, before tax. For orders $150 and above, we provide Free Shipping. 

In-Store Pickup Instructions (San Antonio Only)
Don’t get in your car just yet! Follow instructions below to make it easy, peasy…

  1. Once your order is placed, you will receive an order confirmation email.
  2. Wait for a second notification email that shows your order is ready for pickup. This is typically sent within 24 hours.
  3. Visit Capri at 6408 N. New Braunfels Ave, San Antonio, TX 78209. Let a team member know your name and order number.

Items not picked up within 5 days may be refunded and returned to our stock if no other pickup arrangements have been made by that time. 

    When will my refund be processed?
    Please know that we process returns promptly upon their return to us. Please allow up to 7-10 business days from the time the items are returned to us for the funds to go back onto your original form of payment.

    Damaged Items
    Please email us as soon as possible at hello@capribysunset.com. Emails for damages must be received within 7 days of delivery date to guarantee return/exchange eligibility.